Spa Coordinator / Front Desk

About Us We are a boutique medical aesthetics spa specializing in advanced skin care treatments and injectable services. We are seeking a highly professional, detail-oriented Spa Coordinator to serve as the cornerstone of our client experience. This is a client-facing leadership role that requires exceptional communication skills, a genuine passion for the aesthetic industry, and the ability to drive both service and retail excellence. Key Responsibilities - Serve as the first and lasting point of contact for all clients, delivering a consistently warm, polished, and professional experience - Manage all aspects of appointment scheduling, confirmation, and follow-up for facial treatments, skin care services, and injectable consultations - Handle multi-line phone communications with professionalism and efficiency, converting inquiries into booked consultations - Accurately process point-of-sale transactions, client records, and gift certificate sales - Maintain the reception area and retail boutique to the highest standards of presentation at all times Client Education & Sales - Develop and maintain thorough knowledge of all services offered, including facial treatments, advanced skin care protocols, and aesthetic injectables - Confidently present service offerings, membership programs, and retail skincare products tailored to each client's needs and goals - Meet and support individual and team sales performance benchmarks Operations & Team Support - Coordinate clinical staff scheduling and workflow to ensure seamless, on-time service delivery - Assist with inventory management, product stocking, and boutique organization - Participate in staff meetings, training sessions, and ongoing education initiatives - Support the planning and execution of in-office events, promotions, and community marketing efforts - Assist in onboarding and mentoring new front desk team members Qualifications/Preferred Skills - Minimum 2 years of experience in a medical spa, luxury spa, or upscale hospitality or retail environment - Familiarity with aesthetic injectable services and terminology - Demonstrated experience in client-facing sales and service roles - Proficiency with appointment scheduling and practice management software - Bilingual English/Spanish (a plus) - Flexibility to work Saturdays as part of a regular schedule Professional Attributes The ideal candidate presents with a polished, professional appearance and embodies the standards of a high-end aesthetic practice. They are self-motivated, organized, and composed under pressure. They communicate with clarity and warmth, demonstrate strong attention to detail, and approach every client interaction with genuine care and hospitality. A collaborative spirit, positive attitude, and commitment to continuous learning are essential.