Senior Observability Engineer

ABOUT US Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. planning capabilities. As a Senior Observability Engineer, you will be responsible for designing, implementing, migrating, and optimizing end‑to‑end monitoring and observability solutions to ensure the reliability, performance, and resilience of distributed systems and application services for our clients. You will play a critical role in advancing observability maturity across complex legacy, distributed and hybrid environments by enabling proactive detection, rapid diagnosis, efficient resolution of incidents and using AI capabilities. This role requires deep expertise in real‑time monitoring, intelligent alerting, anomaly detection, and automated remediation, with a strong focus on reducing operational risk, minimizing alert fatigue, and improving overall service reliability. What You Will Do: - Assess the current state of monitoring and observability across applications and systems, including identifying alert fatigue, monitoring gaps, and coverage deficiencies. - Define and execute strategies to incrementally improve the monitoring and observability maturity of platforms, applications, and infrastructure. - Design and implement end‑to‑end observability solutions that provide comprehensive visibility into business transactions, service dependencies, and underlying technical components. - Establish and promote monitoring best practices focused on noise reduction, controlled metric cardinality, and the prevention of duplicate or redundant telemetry. - Define and implement automated alerting strategies aligned with Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to ensure actionable and meaningful alerts. - Develop and enforce monitoring audit standards to support governance, compliance, and regulatory requirements. - Act as an escalation point for complex or critical monitoring‑related incidents and provide strategic guidance and recommendations to engineering and operations teams. - Automate monitoring configurations, policy management, and telemetry collection using CI/CD pipelines and Infrastructure as Code (IaC) practices with tools such as Helm, Ansible, and Terraform. - Build reusable automation frameworks and standardized reporting solutions to support consistent monitoring rollouts, configuration management, and operational insights. - Leverage AI and machine learning techniques to enhance observability outcomes, including intelligent anomaly detection, alert noise reduction, predictive incident identification, automated root‑cause analysis, and data‑driven insights to improve service reliability and operational efficiency. Required Qualifications: (Must have) - 7+ years of solid experience with APM, monitoring, and observability tools including Dynatrace, Splunk, Datadog APM, Prometheus, Grafana, and Event management tools like (one of) IBM Tivoli Netcool/OMNIbus and IBM Event Streams, Splunk ITSI, etc. - 7+ years of experience with ITSM, ticketing tools and their integration with monitoring tools. - Proficiency in Application Workloads (Binary, Java, Python, .NET, Batch Jobs). - Experience in Python, Bash, PowerShell or JavaScript for automation of tasks. - Exposure to CI/CD pipelines and IaC (Infrastructure as Code). - Strong in analytical and problem-solving skills for diagnosing complex issues - Effective in communication, individual leadership, and cross-functional team collaboration. - Ability to think outside the box, sensitivity towards business impacts, and self-awareness to refine processes. - Bachelor’s degree in computer science or engineering field. Preferred Qualifications: (Good to have) - Proficiency in broader aspects of monitoring and observability (APM, System Monitoring, Logs, Tracing, Visualization, Reporting and Integration) - Experience in automation/programming/coding to an extent that can instrument monitoring solutions for a given platform/tooling/practice. - Certified professional in Dynatrace, Splunk, ITIL or AI. Shift Timing-1:30 PM to 10:30 PM We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.