Solution Designer

How do you help make a difference? As a Solution Designer, you join the AnalySD team of analysts and solution designers within YPTO’s Business Area "Commercial Channels & Products" and contribute to shaping SNCB-NMBS’s commercial channels and product offerings, driving innovation and enhancing the overall customer experience. The Business Area "Commercial Channels & Products" is the IT partner of SNCB-NMBS’s Directorate for Marketing & Sales. This directorate manages all sales channels, both front-end and back-end, as well as SNCB-NMBS aftersales solutions, including the website, mobile app, cash desks, ticket vending machines, sales on board and B2B sales channels. You are involved throughout the entire project lifecycle, from gathering requirements and conducting feasibility studies to defining technical specifications, designing and documenting APIs, supporting development teams and participating in user acceptance testing. You evaluate customer needs and objectives, provide appropriate guidance and challenge the customer where needed to identify the best solution to achieve the intended goals. Working closely with Solution Architects, you translate high-level solution designs into detailed technical specifications and designs that can be implemented by development teams. What is your role at SNCB? As a Solution Designer, you will take on the following responsibilities: - You gather requirements, conduct feasibility studies, understand business needs and translate them into clear technical specifications, while evaluating customer needs and objectives, providing guidance and challenging the customer where needed to identify the best solution. - You collaborate with Solution Architects and developers to design, implement and maintain APIs that meet business requirements and adhere to best practices and industry standards, translating high-level solution designs into detailed technical specifications and designs with a focus on modularity, reusability, flexibility and maintainability. - You identify and document interfaces, integration points and connection types between systems and components, ensuring alignment with the overall solution architecture, architectural guidelines and applicable technology, integration and security standards. - You create comprehensive API and technical documentation, including API specifications, usage guides, process analyses, functional test scenarios and technical specifications, and present the designed end products to internal and external stakeholders. - You work closely with development, project and support teams to ensure technical feasibility and alignment with business needs and the agreed solution design; you provide technical guidance, participate in technical reviews, troubleshoot functional and technical issues or defects, proactively identify bottlenecks and propose solutions or alternatives. - You assist in test plans, test cases and user acceptance testing, taking non-functional requirements such as performance, security, availability and maintainability into account, while safeguarding the existing business and solution architecture and aligning with Enterprise, System and/or Solution Architects when needed.