Support Engineer Level 1

Are you passionate about solving problems and making technology work for people? Do you thrive in a fast-paced environment where two days are not the same? We’re looking for a bilingual Help Desk Engineer to join our growing team and be the first source of support for our US-based clients. As a Level 1 IT Specialist, you’ll play a key role in helping businesses run smoothly by addressing technical issues, supporting end-users remotely, and ensuring consistent communication across systems and vendors. If you’re service-oriented, a strong communicator in English, and ready to build a career in IT, we’d love to hear from you! What You’ll Do: - Be the first point of contact for customers needing technical support via phone or remote access - Troubleshoot and resolve technical issues related to desktops, software, peripherals, and basic networking - Install, reinstall, and configure: - Windows desktop and server operating systems - Microsoft Office and Office 365 tools - Printers, monitors, routers, switches, wireless access points, and firewalls - Document all actions and updates in ticketing systems, including detailed notes, timesheets, and internal procedures - Collaborate with internal teams and vendors to resolve client requests and maintain system performance What You Bring: - +2 years of experience in IT support (preferably in a Managed Service Provider environment) - Hands-on knowledge of: - Windows operating systems (desktop & server) - Office 365 and Microsoft Office Suite - Antivirus/Anti-spam tools, VPNs, Active Directory, backup solutions - Network printer setup and basic networking concepts - Familiarity with ticketing systems — ConnectWise experience is a plus - Strong English communication skills — written and verbal - Ability to explain technical concepts to non-technical users with patience and clarity - A collaborative spirit, a proactive mindset, and a desire to grow in the IT field What We’re Looking For: - Fluent English speaker — REQUIRED - Customer-first attitude with a genuine interest in helping people - Strong troubleshooting and critical thinking skills - Highly organized and detail-oriented - Eager to learn and stay current on new technologies - Team player who is adaptable, dependable, and ready to grow Perks & Benefits: - Benefits in accordance with Dominican Labor Law - Company-provided equipment - 13 U.S. holidays + flexible PTO - Collaborative team environment - Learning and professional development opportunities - Growth opportunities within NTI - Parking provided for onsite or hybrid employees