Supply chain IT operations Support

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Summary: Role Overview We are looking for a Supply Chain Application Support Analyst to support and operate digital supply-chain applications covering E2open (E2MV), SAP MM and SAP Analytics Cloud (SAC). The role will be responsible for ensuring seamless supply-chain operations through application monitoring, B2B/integration support, inventory reconciliation, issue resolution, analytics and continuous improvement. The candidate will work closely with global and regional business teams, internal stakeholders and external suppliers. Key Responsibilities - Monitor and support E2open / E2MV applications and supply-chain transactions to ensure smooth business operations. - Identify, troubleshoot and resolve B2B transaction and integration-related issues. - Monitor and troubleshoot errors related to E2open platform and integration adapters. - Support SAP MM processes related to inventory management, material monitoring and shipment booking. - Troubleshoot SAP integration, interface and IDoc-related issues and coordinate resolution with relevant teams. - Perform data reconciliation between E2open and SAP MM to identify inventory and transaction mismatches. - Analyze operational data to identify root causes, trends and recurring issues. - Generate and interpret analytical reports using SAP Analytics Cloud (SAC) and Qlik Sense. - Manage and track JIRA tickets related to incidents, enhancements, testing and Triage & Resolution activities. - Manage integration-related queries and error notifications received through shared support mailboxes. - Support supplier onboarding, including B2B setup, adapter configuration and end-to-end transaction testing. - Perform functional and integration testing for new features, releases and system upgrades. - Implement, modify and test integration templates using FreeMarker Template Language (FTL). - Prepare periodic operational and error reports, including trend, root-cause and resolution analysis. - Identify opportunities for automation, productivity improvement and process optimization. - Collaborate with global/regional teams, business stakeholders, internal suppliers and external suppliers to resolve operational issues and implement improvements.Required Skills & Experience - Experience in application support / IT operations / supply-chain application support. - Good understanding of Supply Chain, Inventory Management or Manufacturing processes. - Hands-on experience with E2open / E2MV or similar supply-chain visibility platforms. - Working knowledge of SAP MM, particularly inventory/material management processes. - Experience troubleshooting B2B transactions, system integrations, interfaces or IDocs. - Strong analytical and problem-solving skills with the ability to perform data reconciliation and root-cause analysis. - Good working knowledge of MS Excel for data analysis, reconciliation and reporting. - Experience with JIRA or similar IT service/ticketing tools. - Good communication skills and ability to work with global and cross-functional stakeholders. - Ability to independently analyze issues, coordinate with technical teams and drive issues through resolution.Good to Have - Knowledge of SAP Analytics Cloud (SAC) and/or Qlik Sense. - Experience with FreeMarker Template Language (FTL). - Knowledge of SQL for data analysis and troubleshooting. - Scripting knowledge such as Python, Shell or similar. - Experience with B2B/EDI, adapters and integration platforms. - Experience in supplier onboarding and B2B integration testing. - Knowledge of ITIL, incident management and application support processes. - Experience working in a global supply-chain / manufacturing environment. - B.E B.Tech Timings Of Work: - 9:00 AM IST to 6:00 PM IST( Mon-Friday) and Might extend a couple of hour whenever it is needed. - Need to Support on weekend , If needed