Associate, IT Service Delivery

Foodpanda ເປັນສ່ວນໜຶ່ງຂອງ Delivery Hero Group, ເຊິ່ງເປັນແພລດຟອມຈັດສົ່ງອາຫານທ້ອງຖິ່ນຊັ້ນນໍາຂອງໂລກ. ພາລະກິດຂອງພວກເຮົາແມ່ນເພື່ອສົ່ງມອບປະສົບການທີ່ດີເລີດ - ໄວ, ງ່າຍ, ແລະ ສົ່ງເຖິງໜ້າປະຕູເຮືອນຂອງທ່ານ. ພວກເຮົາດໍາເນີນທຸລະກິດຢູ່ໃນປະມານ 65 ປະເທດທົ່ວໂລກ. ມີສໍານັກງານໃຫຍ່ຢູ່ທີ່ເບີລິນ, ເຢຍລະມັນ. Delivery Hero ໄດ້ຈົດທະບຽນໃນຕະຫຼາດຫຼັກຊັບ Frankfurt ຕັ້ງແຕ່ປີ 2017 ແລະ ເປັນສ່ວນໜຶ່ງຂອງດັດຊະນີຫຼັກຊັບ MDAX. - Resolve users IT software and hardware issues onsite or remotely. - Communicate to users via chat/f2f/emails to determine the nature of any problems. - Ensure Onboarding and Offboarding activities and processes are properly tracked and followed. - Setting up accounts for new staff, ensuring that all platforms used by the company are installed. - Maintain and outperform KPIs/SLAs and CSAT scores. - Business travel may be required within local markets. - Logging and tracking of Internal user IT issues to ensure prompt resolution. - Administration, planning and installation of Windows and Mac systems. - Configure and coordinate computer hardware, software, printers, door access and CCTV. - Basic network troubleshooting - Support Audio/Visual requirements for the site, including meeting rooms, internal business meetings. - Managing the company’s IT assets. - Actively helps implement changes.​​​​​​ - Experience in helpdesk or 1st level support. - Great team player who knows how to troubleshoot issues and topics. - Ability to work independently, own problems end-to-end and be a fast & eager learner. - High service orientation and customer skills - Excellent verbal and communication skills (Laos & English) - The following technical knowledge would be a benefit: - Any ticketing system - Endpoint management - Windows and MacOS installation  - Basic IT networking knowledge - Periodic fun & engaging company events & team activities - Opportunity to be a value-adding contributor to this fast-growing global company - Challenging and fulfilling steep learning curve - Health & Personal Accident Insurance - Employee Discount Codes - Phone Allowance - Wellness Program (fitness/badminton/football)