RPA | Remote in Mexico

Important IT company At the Latin American level, growth requires: RPA Job Description - Support customers with their production Robotic Process Automation solutions built in UiPath - Acting as liaison between the user community and the technical applications development staff (may include offshore staff) - Resolve system problems to ensure customer processes run smoothly - Document business processes, training procedures, standard operating procedures, operational status, etc - Support implemented solutions by conducting root cause analysis on issues and corrective actions Job Requirements Mandatory - Provides customers with technical production support of their automations running on the RPA platform - Troubleshoots and triages issues encountered with automations - Provides training and support directly to customers - Writes and maintains system documentation - Works on standard issues/problems - Exercises judgment within defined procedures and practices to determine appropriate action - Follows department processes and procedures and may make recommendations to improve these processes - Ensures standards compliance and institutionalization of automation best practice - Conducts automation code and process reviews to ensure the highest level of quality - Participates in identifying business process automation requirements and supports creation of solutions - Generates reports and performs data analysis by collecting, analyzing, and summarizing data - Acts as a system administrator of the RPA system Competencies and skill set - Exposure to UIPATH RPA PLATFROM and automation processes (SDLC, Agile etc.) - Analytical bent of mind to connect different data points together to provide insights - Good command on MS Office tools (Visio, Excel, Power point, Word) - Excellent communication and interpersonal skills required - Should have good planning and time management skills - Ability to work with multiple stakeholders at different levels - Above average skills in coordinating and collaboration skills - High energy and self-starter Experience and Qualification - Any graduate\post graduate qualification from University of good repute, preferably BE/MCA - 3+ years of overall experience with at least 2 years of relevant experience - Basic experience with one or more Scripting languages - Basic experience with system administration - Some infrastructure or server administration experience is a plus - Ability to work with technical, infrastructure, application, and business teams alike - Has basic knowledge of general business environment/operation and has general cost benefit awareness - Solid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems - Good written and oral communication skills in order to define parameters to meet business requirements - Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes - Creates documentation of business processes, training procedures, and standard operating procedures - Experience creating and documenting operational process document - Excellent interpersonal and communication skills - High energy, result driven person with strong interpersonal skills - Strong commitment to operational excellence - Prior experience working on similar Process Automation initiatives is a big plus - Hands-on experience supporting RPA solutions using UiPath ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated). If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC. Job type: Remote. Location: Mexico -This position is fully remote; however, candidates must be currently residing in Mexico. Salary: $85,000 MXN gross Benefits: Excellent superior benefits.