Sales Support Associate

About Welker At Welker, our mission is to Build Something Greater. We are a family-owned manufacturing company based in Sugar Land, Texas, with more than 70 years of experience delivering innovative solutions to the oil and gas industry. With expertise in ERP systems, 3D CAD design, and on-site manual and CNC machining, we provide industry-leading products, turnkey solutions, and worldwide service. If you're looking to build a career in sales, manufacturing, or the energy industry while making a meaningful impact on customers and business growth, Welker may be the right fit for you. About the Role We are seeking a proactive and customer-focused Sales Support Associate to support our sales team and help deliver an exceptional customer experience. This role is ideal for someone who enjoys communicating with customers, building relationships, staying organized, and ensuring nothing falls through the cracks. You will play a critical role in supporting sales activities, maintaining customer relationships, quote followups, and helping our external sales representatives succeed. If you're a strong communicator with excellent follow-through who enjoys working in a fast-paced team environment, this position may be the perfect fit. Key Responsibilities - Provide ongoing support for existing customer accounts and assist with new customer inquiries - Respond to customer questions, concerns, and requests in a professional and timely manner - Partner with Sales team members on custom, modified, or specialized product opportunities - Communicate updates regarding open quotes, customer requests, and sales opportunities - Maintain accurate customer records, notes, and activity updates within CRM and ERP systems - Contact external Welker sales representatives to strengthen relationships, identify product training needs, and support revenue growth initiatives - Coordinate training opportunities and communicate new product information to representative partners - Monitor sales opportunities and provide follow-up support to help advance opportunities through the sales process - Support additional sales and administrative activities as needed Required Qualifications - High school diploma, GED, or equivalent - Strong verbal and written communication skills - Excellent organizational skills and attention to detail - Customer-focused mindset with a positive, professional attitude - Ability to manage multiple priorities and deadlines simultaneously - Proficiency with Microsoft Office applications Preferred Qualifications - Previous customer service, inside sales, sales support, or administrative experience - Experience working with CRM or ERP systems - Manufacturing, industrial, oil and gas, or technical product experience - Experience working with external sales representatives or distributor networks Why Join Welker? - Gain valuable experience in sales, manufacturing, and the oil and gas industry - Play an important role in supporting customer satisfaction and business growth - Work closely with customers, sales professionals, and leadership - Develop professional skills that can lead to future sales and business development opportunities - Join a stable, family-owned company with a strong reputation and long-term growth Compensation & Benefits - Competitive pay based on experience, education, and potential - Full-time and part-time opportunities available - Health, dental, vision, and life insurance (full-time employees) - 401(k) with company match (full-time and part-time employees) - Paid time off and paid holidays (full-time employees) - Tuition reimbursement (full-time employees) Schedule - Monday-Friday - Full-time or part-time opportunities available - Part-time schedules can be flexible based on candidate availability - Onsite position located in Sugar Land, Texas Additional Requirements - Must be authorized to work in the U.S. - Must successfully complete a drug screen, physical, and background check Apply Today If you're a driven professional who enjoys helping customers, building relationships, and supporting a growing sales organization, we'd love to hear from you. Learn more about Welker and our products at https://welker.com/