Client Support Co-ordinator - Internal Vacancy Only

First Intuition is an award-winning, fast-growing accountancy training and apprenticeship provider, recognised by Ofsted as 'Outstanding'. Our success is built on exceptional learner experiences, strong employer partnerships and a commitment to putting people first. We're looking for a proactive and highly organised National Client Coordinator to join our National Client Team. Working closely with the National Client Relationship Manager, you'll play a key role in delivering an outstanding service to our clients and students, coordinating training programmes, managing enquiries and ensuring a seamless learning journey from enrolment through to qualification. This is an excellent opportunity for someone who enjoys building relationships, thrives in a fast-paced environment and takes pride in delivering a high standard of service. In return, you'll join a collaborative and supportive team where your contribution helps learners and employers achieve their goals.   Duties and responsibilities to include:  - Manage client enquiries through a variety of communications and ensure responses met SLA requirements  - Manage mailboxes, ensuring they are organised and maintained  - Ensuring all student course and exam bookings are made and confirmed with support from National Client Administrator  - Maintaining student and client records with course and exam booking data, progress reporting and the documentation and implementation of changes to study pathways are regularly reviewed and updated.  - Liaising with regional FI centres in the coordination of national client requirements  - Supporting National Client Relationship Manager with data collection, implementation of programme changes and sharing feedback / highlighting issues.  - Providing proactive support to students, including sending exam reminders, contacting students to plan their next steps, and arranging tutor support where required.  - Supporting the sign up of new apprentices/students in the administration of the sign-up process.  - Supporting additional work as required by management from time to time.  Qualifications and skills:  Essential - Excellent attention to detail  - Effective communicator with excellent interpersonal skills  - Ability to effectively manage client relationships, promptly responding to queries and ensuring expectations are managed  - Strong organisational and time management skills  - Ability to manage own workload  - Thorough understanding of MS Office tools  Desirable  - Experience of working in the education/apprenticeships sector  - Understanding of the accountancy sector    Benefits - 25 days annual leave rising to 30 over 5 years’ service PLUS bank holidays   - Hybrid working, all necessary equipment provided   - Flexible-working positive employer with a range of family-friendly policies  - Employee Assistance Programme: 24-hour confidential access to counselling and support services  - Competitive Pension   - Training and development opportunities  - Long term career prospects in a growing company  - Employee perks including a range of discounts to suit your lifestyle