Commercial Lines Account Manager

Leavitt Heartland Insurance Services, a Leavitt Group affiliate, is looking for a Commercial Lines Account Manager to join their team in Rapid City, SD. In this role, you’ll serve as a trusted resource for commercial clients while partnering closely with producers, account executives, carriers, and other members of the service team. You’ll manage the day-to-day needs of assigned accounts, support renewals and remarketing, help identify additional coverage opportunities, and guide clients through coverage questions, policy changes, claims, and other insurance needs. This is a great opportunity for someone with established commercial insurance experience who enjoys building client relationships, solving problems, and helping less-experienced team members grow. What You’ll Do - Manage and service an assigned book of commercial insurance accounts with a focus on client retention and satisfaction. - Serve as a knowledgeable resource for clients, answering coverage questions, recommending appropriate coverage options, and processing policy changes. - Manage renewal and remarketing activity, including gathering underwriting information, completing applications, preparing submissions, and working with carrier partners to obtain competitive terms. - Review carrier quotes for pricing and coverage and organize recommendations for producers and account executives. - Prepare accurate, professional insurance proposals for presentation to clients and prospects. - Quote new business and support producers and sales team members throughout the placement process. - Issue certificates of insurance, auto ID cards, and other insurance verification documents. - Review policies and carrier documents for accuracy and follow through on discrepancies or outstanding items. - Monitor pending cancellations and assist with premium collection and account reconciliation when needed. - Assist clients with claims reporting and follow up with the appropriate internal and carrier partners regarding claim status. - Proactively review client accounts to identify coverage gaps, additional coverage needs, and cross-selling opportunities. - Stay informed about carrier products, underwriting requirements, policy forms, binding authority, and industry changes. - Help mentor and support other members of the account management team by sharing knowledge and appropriately delegating work. - Build positive, professional relationships with clients, carrier partners, and internal team members. What We’re Looking For - 3+ years of commercial insurance agency experience, preferably in a Commercial Lines Account Manager role. - Active Property & Casualty license required. - Strong working knowledge of commercial insurance coverages, carrier requirements, policy forms, quoting, renewals, and account servicing. - Experience marketing and remarketing commercial accounts and working directly with insurance carriers. - Strong client-service mindset with the ability to communicate coverage information clearly and professionally. - Ability to manage multiple accounts, deadlines, renewals, and client requests while maintaining accuracy and follow-through. - Comfortable taking ownership of client issues and working collaboratively to resolve problems. - Ability to delegate appropriately and provide support or guidance to other team members. - Proficiency with Microsoft Office and the ability to learn and work effectively within agency management and carrier systems. - High school diploma or GED required. - CISR or CISR Elite designation is preferred, or willingness to work toward the designation. What We Offer: - Competitive compensation - Comprehensive benefits package including: - Medical, Dental, Vision - FSA/HSA & Life Insurance - 401(k) with company benefits - Competitive PTO including vacation and sick time, and company holidays - Wellness Program #LI-LM1 #LI-EM1