IT Systems Administrator

About the Role Remarcable is seeking an organized and hands-on IT Systems Administrator for our fast-growing SaaS company. This is a high-impact role supporting our internal team’s (primarily macOS) technology needs. This position is responsible for managing IT infrastructure, hardware and software provisioning, responding to help desk requests, and collaborating on cybersecurity and compliance initiatives. Reporting to our future VP, Engineering, the role will be in-person at our office in Vancouver. The ideal candidate is a proven problem solver who is proactive, responsive, and familiar with Mac and Windows environments, Google Workspace, Microsoft Azure, and cybersecurity standards. Key Responsibilities - Device Management & Provisioning: Set up and manage Mac and Windows laptops, ensure proper onboarding/offboarding of users. - Office & Network Infrastructure: Maintain office network (Wi-Fi, firewalls, printers, conference room setups); troubleshoot connectivity issues. - Software & License Management: Administer licenses for SaaS platforms (Microsoft 365, Google Workspace, Salesforce, etc.). - Identity & Access Management: Manage user accounts, SSO, MFA, and identity policies across tools. - Cybersecurity & Compliance: Partner with Engineering and DevOps to manage endpoint protection, implement policies using MDM, Azure, and Google Admin, and support SOC2 / ISO 27001 readiness. - Vendor Management: Coordinate with IT vendors, ISPs, and software providers. - Documentation & Process Building: Create IT policies, user guides, and knowledge base articles. - Ad Hoc Support: Provide tech support for employees and help troubleshoot productivity tools. Who You Are - 3+ years of IT generalist experience, ideally in a cloud-first or SaaS startup environment. - Education: An associate degree (or higher) in Computer Science, Information Technology, System Administration, or a closely related field, would be preferred. - Device Management: Strong experience with macOS and Windows device management (Jamf & Intune). - Cloud & Identity: High familiarity with Google Workspace administration and SSO (Azure AD). - Networking: Working knowledge of networking (Wi-Fi, DHCP, DNS, firewalls). - Security & Compliance: Experience implementing or supporting cybersecurity programs (endpoint protection, access controls, phishing defense - using Jamf, Google, and other tools). Experience supporting compliance frameworks like SOC2 is a plus. - Tools & Operations: Familiarity with IT ticketing systems (Jira) and basic troubleshooting for Mac and PC environments. - Skills & Mindset: Excellent organizational and communication skills with a customer-first mindset. Comfortable working independently and building IT processes from scratch. - Bonus Qualifications: Scripting experience (PowerShell, Bash, etc.) and certifications that support the above skills, such as those from CompTIA or Microsoft, would also be a plus. Employee Perks: - Paid Time Off: 15 days - Health & Dental Benefits - RRSP Matching Program - Professional Development Funding - Competitive Salary Who We Are Remarcable is a cloud-based platform that helps electrical contractors and distributors streamline purchasing processes to save time and money. Our team is composed of contractor and distribution experts located coast to coast. Through collaborations with industry leaders, we've gained insight into the struggles they face and want to streamline the relationship between the contractor and distributor partners. Our Mission To drive technology adoption in construction and deliver better efficiency, visibility, and communication to our customers. Please be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322. Remarcable is not associated with info-remarcable.com http://info-remarcable.com. For information about applying for a position with Remarcable, please reference remarcable.com http://remarcable.com.