Customer Service Administrator

· Order processing and ensuring a fluent “order to cash” process · Creating customer quotes and follow-up · Proactive sales to existing customers (mainly cross- and upselling) · Handle order delivery queries from customers · Answering incoming calls in a professional and prompt manner · Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution · Maintaining prices and customer master data in system · Identify and assess customers’ needs to achieve satisfaction · Build sustainable relationships and trust with customers through open and interactive communication · Provide accurate, valid and complete information for all stakeholders · Meet personal/customer service team sales targets · Keep records of customer interactions, process customer accounts and file documents (digital) · Follow communication procedures, guidelines and policies · Take the extra mile to engage customers · Collecting all important customer information in CRM The above list is not exhaustive and your duties may vary from time to time to suit company needs