CONTACT CENTER AGENT

At GIGL we pride ourselves as being Africa’s Leading Logistics Company. Founded in 2012, we belong to a distinguished class of logistics companies with a clear defined market path across Africa. We are expanding rapidly with scores of local branches in Nigeria, Ghana and United States of America with a wide robust global network providing domestic and international, intra and inter-state express delivery services Our tagline is a better way to deliver, is an affirmation of our excellent processes, technological innovation and customer care deliverables backed up with a World class team. This mantra is brought alive in our speedy response to pick-up operations, prompt and secure delivery of shipments and comparative friendly charges. • Handling Outbound and Inbound calls from customers. • Providing information and resolving customers on complaints regarding specific products as well as services. • Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff. • Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls. • Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels. • Interpret and accurately communicate our terms and conditions of service where and when applicable. • Assist guest in managing existing reservations/ bookings with reference to rescheduling and re routing. • Enter details of every contact in the system as required, obtain new customers information and update existing customer details on the CRM. • Ensure deliverables are met within ascribed SLA timeframe. • Other duties as the exigencies of work may demand. - Minimum of HND from a government recognized tertiary institution - 1-2 years of experience as a call center agent. - Strong communication and interpersonal skills. - Customer-centric, tech-Savvy, young and personable. - Evidence of mandatory NYSC scheme or Exemption Certificate. - Must reside around Surulere/Okota. Job Location: Okota, Lagos Job Type: Full-Time Application Deadline 5PM, Friday, 13th December, 2024. Only qualified candidates will be contacted.