Patient Services Representative

About Willow: Willow https://www.startwillow.com is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives. ABOUT THE ROLE: We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools.   RESPONSIBILITIES: - Serve as a facilitator between the patient and the company, ensuring a seamless experience. - Answering questions about the company, offering accurate information about our products and services - Delivering information about the product. - Ensuring patient satisfaction and maintaining professional patient support. - Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible. - Keep records of patient interactions, process patient accounts, and file documents. - Take the extra mile to engage with patients. - Stay updated with products, policies, and services to provide informed support. Requirements: - 1-3+ years of experience in customer support, patient support, or a related service-driven role - Experience supporting customers or patients via written channels such as chat, email, or ticketing systems - Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required - Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments Nice to have: - Experience working in telemedicine or related medical contexts. - Experience supporting customers through the Intercom platform. What’s in it for you? - As full-time member of our team, you’ll enjoy: - Flexible hours - Work wherever you choose - Fun and casual work environment - Employee engagement activities and virtual gatherings - We are a diverse, global team! 🌍