Assistant Reservations Manager

The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes   •  Sort all the correspondence in the order of priority and process the reservation to the set standard •  Input, modify or cancel phone reservations into the system direcly and file accordingly •  Access the GDS / CRS / Internet regularly and input these reservations into the system •  Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period. •  File all correspondence in a chronological and alphabetical order on a daily basis. •  Check all the reservations for the next days arrival and ensure that all the pertinent information regartding the stay and special requests are being fulfilled. •  Acquaint self with regular callers and acknowldge them by name. •  Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and / or FOM. •  Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability. •  Ascertain callers needs though open ended questions and try to sell higher yield rooms. •  Use the correct guest history when making a reservation. •  Remain up to date with all the new promotions for the hotel as well as the ACCOR Group. •  Refer to the Credit Manager if credit facilities are required. •  Obtain approval from the Front Desk for same day reservation or on near sell-out dates. •  Refer requests for extension or change of payment for in-house guests to Front Desk. •  Perform any other duties that may be assigned from time to time by the management. · Good interpersonal skills and self-confident. · Guest oriented and service minded, with attention to quality. · Good sales skills. · Dynamic. · Good presentation. · A thorough and organized approach.