Guest Relation Agent - Residences

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury. We are seeking an enthusiastic and customer-focused Guest Relations Agent to join our luxury residential team at SO/ Uptown Dubai Residences. In this role, you will deliver exceptional personalized service to residents, homeowners, and their guests, ensuring a seamless and memorable luxury living experience while maintaining the highest standards of hospitality and professionalism. Key Responsibilities - Warmly welcome residents, homeowners, and visitors, providing personalized assistance and exceptional service. - Build strong relationships with residents, anticipating their needs and preferences. - Maintain the cleanliness, presentation, and luxury ambiance of the residential lobby and common areas. - Handle resident inquiries, requests, and complaints professionally, ensuring prompt resolution. - Coordinate with Concierge, Housekeeping, Engineering, and Security to ensure seamless service delivery. - Assist with resident move-ins, move-outs, transportation, and lifestyle arrangements. - Conduct courtesy calls, collect resident feedback, and support resident engagement activities. - Maintain accurate records of resident preferences, requests, and follow-ups. - Uphold SO/ brand standards, professional grooming, confidentiality, and service excellence. - Previous experience in Guest Relations, Concierge, or luxury hospitality preferred. - Excellent communication, interpersonal, and problem-solving skills. - Strong attention to detail and a passion for personalized service. - Professional appearance, positive attitude, and flexibility to work shifts. - Fluency in English; additional languages are an advantage.   **Preferred Qualifications** - Fluency in English is mandatory. Proficiency in Russian is highly desirable and will be given preference. Additional languages are an advantage. - Previous experience in a luxury hotel, branded residences, or high-end hospitality environment. - Familiarity with VIP guest management protocols and personalized luxury service standards. - Certification in hospitality or customer service excellence is an advantage. - Excellent communication, interpersonal, and problem-solving skills. - Strong teamwork and collaboration skills. - Professional appearance, attention to detail, and a passion for exceptional service. - Flexibility to work shifts, weekends, and public holidays as required.