Tech Support

Mason, OH, us · On-site · Contract

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About the role

Customer Support

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Technical Support needs Point of Sale environment/retail experience preferred Technical Support requires: • Direct involvement with customer service experience • Computer systems experience. • Computer hardware and software knowledge Technical Support role: - Development of procedures for Support Center - Record all communication relating to associates: questions/problems into call tracking. - Proofing and testing of procedures prior to implementation. $15//hr 6 months