Customer Service Representative

Eichholtz USA is seeking a proactive and customer-focused Customer Service Representative to join our growing team in High Point, NC. Responsibility The following tasks are your main responsibilities: - Anticipate customer needs and provide recommendations, updates, and solutions without requiring prompting - Identify process improvement opportunities and actively contribute ideas to enhance customer satisfaction and operational efficiency - Coordinate issue resolution with sales, management, warehouse and service teams - Manage customer accounts, quotes, and orders - Monitor lead times and order status - Coordinate issue resolution with sales, management, warehouse and service teams - Establish and support customer relationships and account growth Sounds this fun to you? Apply now and join our team!