Customer Service

Mason, OH, us · On-site · Contract

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About the role

Customer Support

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Customer Service needs 1-2 years experience Customer Service requires: - call center - customer service - Knowledge of vision benefits and/or insurance industry a plusCustomer Service duties: - Review claims details, research payment issues, investigate provider network details - Use system tools as appropriate to escalate issues between the various functional areas within EyeMed - Must meet Customer Care Center productivity and quality goals $13/hr 6 months