Social Media Customer Care Specialist - French Market

About Smartbox:  Smartbox provides experience-based gift solutions, allowing customers to choose from a wide range of activities, including travel, gastronomy, and wellness. Operating across multiple European markets, the company connects a large network of partners with millions of users. Its model offers flexibility through voucher exchange, extended validity periods, and access to a diverse portfolio of experiences. Customer service, digital tools, and ongoing product improvements are central to enhancing the overall user experience.    Job Description:  We are looking for a proactive, customer-focused individual to join the Content Marketing Director’s team. This role is centered on managing customer interactions on social media. If you are a natural communicator, detail-oriented, and passionate about digital customer service, this role is for you.    Key Responsibilities:  - Respond to customer messages and inquiries on social media channels (Facebook, Instagram, LinkedIn, etc.) in a professional and timely manner to strengthen Smartbox’s brand image.   - Act as a brand ambassador by relaying and reflecting Smartbox’s key PR messages in all public interactions (social media, reviews, and external platforms).  - Work closely with the Social Media team to ensure consistent and aligned communication with the brand strategy.   - Identify recurring issues and propose solutions to improve the customer experience.   - Provide regular reporting on customer interactions, trends, and key feedback.     Required Profile:  - Proven experience in customer service on social media and external review platforms (> 2years)  - Strong digital communication and professional writing skills.   - Ability to handle sensitive situations with diplomacy and professionalism.   - Autonomous, organized, and responsive in daily message and comment management.   - Knowledge of the experience gifting or e-commerce sector is a plus.   - Native French speaker, fluent in English    Additional Information:  - Hybrid working model     - Short-term assignment of 6 months, with possible extension