Business Analyst (PL869)

Location: Canada Client: Consulting Client Contract Duration: 12 months contract Experience supporting complex business transformation, service-delivery, or technology modernisation initiatives. Overview Our consulting client is seeking a Business Analyst to support strategic business and technology initiatives. The organisation is improving the processes, systems, and service capabilities that support programs for children, youth, families, and communities. This role will play a key part in analysing business needs, documenting requirements, and supporting the delivery of practical, user-centred solutions across a complex service and technology landscape. The ideal candidate will possess strong business analysis expertise, hands-on requirements elicitation and documentation experience, and a solid understanding of process analysis, stakeholder engagement, and solution delivery. This individual will work closely with program teams, product owners, project managers, technical teams, and business stakeholders to deliver high-quality outcomes within a complex and evolving environment. Key Responsibilities - Lead and facilitate requirements-gathering activities with business, program, and technical stakeholders. - Analyze current-state processes, identify gaps and opportunities, and document future-state business requirements. - Translate business needs into clear, delivery-ready artifacts, including user stories, acceptance criteria, process flows, use cases, and data requirements. - Collaborate with Product Owners, Project Managers, Solution Architects, Developers, and QA teams to support solution design and delivery. - Support business-process improvement and service-modernisation initiatives across the Children, Youth & Social Services portfolio. - Make use of an Agentic approach to requirements analysis and documentation, ensuring outputs meet established delivery standards. - Support incident, defect, change, and enhancement activities by assessing business impact, clarifying scope, and documenting requirements. - Participate in testing, User Acceptance Testing (UAT), release planning, and business-readiness activities. - Develop and maintain business analysis documentation, knowledge articles, process documentation, and stakeholder communications. - Identify risks, dependencies, assumptions, and process impacts; escalate concerns to appropriate project or delivery leads. - Work closely with program and business teams to understand service needs and deliver fit-for-purpose solutions. - Contribute to delivery best practices, continuous-improvement activities, and documentation standards.