Service Desk Manager FULL-TIME

TekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven objectives for our numerous clients. Role                     : Service Desk Manager Location               : Sandy Springs, GA Type                     : Full-time employee Salary Range       : Can be discussed Requirements: •    Bachelor's degree in Computer Science/MIS related area from four-year College or university, or equivalent combination of education and experience •    10 years of IT experience with 5 years managing a Help Desk and/or Service Desk Technicians providing support to a large Global firm. •    Excellent written and communication skills. •    Proven track record of successful staff development, leadership and team management. •    Experience defining, implementing and reporting on SLA’s •    Proven experience implementing key support metrics that provide adequate information to Sr. Management. •    Experience utilizing an incident and request management software and associated processes •    Prior experience building/expanding a Service Desk Globally highly desired •    Prior experience developing and implementing support plans for custom software and third party applications highly desired •    Prior experience working with ITIL framework highly desired •    Prior experience working on IT Service Desk preferred •    Prior experience in Project Management / New business Transition preferred •    PMP (Preferred) Thanks & Regards, Chris Zion 734-274-2717 Chris at tekwissen dot com