Spa Manager

Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.  About Raffles Jakarta Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort. At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community. By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy. About the Application Process At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. We invite you to join the world of luxury hospitality at Raffles Jakarta as our Spa Manager. In this role, you will oversee the spa and wellness facilities, including spa treatments, the fitness centre and swimming pool, ensuring exceptional guest experiences while driving operational excellence, team performance and business results. You will lead the spa and wellness team and work closely with other hotel departments to deliver a seamless guest journey that reflects the Raffles brand promise. Key Responsibilities - Oversee the daily operations of the spa, fitness centre, swimming pool and related wellness facilities, ensuring smooth operations and consistently exceptional guest experiences. - Lead, coach and develop the spa and wellness team, including the Assistant Spa Manager, Spa Receptionists, Spa Therapists, Fitness Supervisor, Fitness Instructor, Pool Attendants and support colleagues. - Maintain the highest standards of guest service, personalisation, hygiene, safety and facility presentation in line with Raffles brand standards. - Develop and implement strategies to drive revenue, improve profitability, strengthen guest retention and identify new business opportunities. - Manage departmental budgets, monitor financial performance, control operational costs and optimise staffing and resource allocation. - Oversee spa treatment menus, wellness programmes, service offerings and promotional activities, keeping offerings relevant to guest needs and wellness trends. - Monitor guest feedback, resolve service concerns promptly and implement initiatives to continuously improve guest satisfaction. - Coordinate with other hotel departments to support cross-selling, promotional initiatives and a seamless end-to-end guest journey. - Manage team scheduling, training, performance and talent development, fostering a positive, inclusive and high-performing work environment. - Ensure compliance with operational procedures, LQA standards, health and safety requirements, hotel policies and applicable Indonesian laws and regulations. - Translate departmental strategy into consistent daily execution, ensuring team accountability and adherence to the Ethics and CSR Charter, Raffles Brand Guidelines, all Policies and Procedures, Standard Operating Procedures including Local Standard Operating Procedures. What will you bring to this role? - A bachelor’s degree in Hospitality Management, Business Administration or a related field is required; a degree or certification in Spa Management, Wellness or a related discipline is preferred. - A minimum of 7 years of progressive experience in spa management, preferably in a luxury hotel or upscale resort; experience with an international hotel chain is an advantage. - Proven leadership and people-management skills, with the ability to lead a diverse team, develop talent and foster a positive work environment. - A strong track record of delivering exceptional guest service and maintaining high guest satisfaction in a luxury hospitality environment. - Demonstrated business acumen, including budgeting, cost control, revenue growth, pricing, promotions and upselling. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with guests, colleagues and stakeholders from diverse cultural backgrounds. - Strong knowledge of spa treatments, wellness trends and holistic practices, with a commitment to ongoing learning and industry developments. - Embrace the Raffles brand promise and luxury in your role and in all your interactions. - Foster an inclusive environment where every individual feels valued and respected. - Create an environment where colleagues are empowered, supported and recognized. Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.  Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​ Belonging: We celebrate our differences. We support each other and we always stand together.​ Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​ Integrity: We build trust through mutual respect and being authentic.​ Diversity & Inclusion Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.