Tech Lead Zendesk

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Zendesk Tech Lead based in Brazil. As a Zendesk Tech Lead, you will take ownership of the technical direction of Customer Experience (CX) implementation, integration, and transformation projects. You will combine hands-on technical expertise with leadership responsibilities, guiding development teams and ensuring the delivery of scalable, secure, and sustainable solutions. You will define technical architectures across the Zendesk ecosystem while connecting business requirements with effective technology strategies. Working with APIs, microservices, automation, and AI-powered capabilities, you will help build and evolve sophisticated omnichannel customer service environments. You will also establish engineering standards, mentor technical professionals, and drive architectural best practices. This role offers the opportunity to influence strategic technology decisions and shape innovative customer experience solutions.