Director of Knowledge Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Knowledge Management based in Canada. We are seeking an experienced knowledge management leader to build and guide a strategic function within a growing, remote-first B2B SaaS environment. In this role, you will bring together internal and customer-facing knowledge initiatives, creating a consistent, scalable ecosystem that improves customer experience and operational effectiveness. You will lead and develop an established team while expanding its scope into digital support and content localization. Working closely with Product, Engineering, Customer Success, and Support, you will also help shape AI-powered self-service experiences that make reliable information easier to access. This is an opportunity to define the function’s vision, establish its operating model, and demonstrate the measurable impact of knowledge across the customer journey.