Analista de Suporte Pleno

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Suporte Pleno based in Brazil. We are looking for a Pleno Support Analyst to provide in-depth technical assistance to clients with medium-complexity needs, ensuring efficient issue resolution and a consistently positive customer experience. In this role, you will investigate technical demands, perform detailed troubleshooting, and deliver reliable solutions while respecting service-level agreements (SLAs), contractual requirements, and applicable regulations. You will act as a technical reference for the support team, helping colleagues develop their skills and promoting knowledge sharing. The position also involves identifying recurring issues, contributing to improvements in internal processes, and strengthening the quality of support materials and knowledge resources. This is an opportunity to work in a collaborative, technology-driven environment where continuous learning and operational excellence contribute to services with a meaningful impact across Brazil. The position is fully remote.