Operations Support

Randstad US is a wholly owned subsidiary of Randstad Holding nv, an $18.8 billion global provider of HR services and the second largest staffing organization in the world. We play a pivotal role in shaping the world of work, leveraging the true value of human capital for the benefit of our clients, candidates, employees and investors. Description:  Randstad is currently recruiting for an Operation Support for a leading global property information, analytics and data-enabled services provider in Westlake, Texas. The ideal candidate would have at least 8 months of mortgage experience, or at least 2 years of call center or banking experience. Essential Functions/Responsibilities: - Conduct physical research to locate data requiring the exercise of some judgment and discretion. - Communication with HOA to obtain status of request information. - Follow-up until required data is obtained - Manage a pipeline of active requests - Meet daily, weekly and monthly production and performance SLA requirements - Enter appropriate data into application, other form or database.  - Telephone, e-mail, and fax communication with 3rd parties  - Follows department processes, procedures, and client requirements, and may make recommendations to these processes. Education: HS Diploma/GED Required  Experience and Skill Requirements: •  8 months mortgage industry experience OR •  2-3 years of banking or call center experience •  sound VERY professional on the phone  • Good written and verbal and communication skills  • Strong attention to detail • Good judgment • Basic Computer Skills For further details contact: Cenla Ganzon Executive Recruiter Randstad General Staffing Office: +1(602) 903-7343 Extension Number: 4347 Email: cenla.ganzon@randstadusa_.com