Valuation Services Specialist

Randstad is a staffing and recruitment industry leader with thousands of satisfied clients nationwide. We offer the successful candidate the opportunity to work for our clients in either full-time or temporary positions. We pride ourselves on our strong commitment to client satisfaction, and our focus on helping our employees find their next job.  Randstad is currently recruiting a Valuation Services Specialist for one of the leading global property information, analytics and data-enabled services provider. The ideal candidate would have at least 1 year of mortgage experience, or 1 year with mortgage/residential appraisal. Duties and Responsibilities: • Manages a pipeline of appraisal orders using a queue management system. • Owns the full appraisal order fulfillment process from order entry to order completion, ensuring timely completion of orders. • Acts as liaison between appraiser and customer to answer questions, provide order status, etc. • Respond to and document escalation issues; document files with issue resolution. • Respond to email and phone call inquiries on an as-needed basis. Education, Experience, Knowledge and Skills:  • High school diploma equivalent • Strong verbal and written communication skills, exceptional phone demeanor • “Best-in-class” customer service skills via both phone and email • Detail oriented with the ability to multi-task  • Proactive, driven and highly motivated  • Strong problem solving skills; ability to resolve escalated issues on behalf of the internal or external client • Ability to collaborate and support others in a team environment  • Proficient in basic computer skills • Experience working in a fast paced, production-driven environment preferred Requirements: - Must have, 1 year minimum experience with mortgage documents, or 1 year with mortgage/residential appraisal. For further details contact: Cenla Ganzon Executive Recruiter Randstad General Staffing Office: +1(602) 903-7343 Extension Number: 4347 Email: cenla.ganzon@randstadusa_.com