Customer Service Representative

One of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. - Assists customers with questions or issues regarding their accounts received via phone and/or correspondence - Calls are predominantly routine but may require deviation from standard screens, scripts, and procedures - Uses computerized system for tracking, information gathering, and/or troubleshooting - Requires advanced knowledge of the organization, products and/or services - Must have good communication and problem-solving skills - May research issues or transfer to a research function - May involve cross selling or up selling of other financial products - Handles customer calls with somewhat more complexity - Generally, has more than 1 year of experience This position has an initial contract of 6 to 12 months contract in the Brea, CA. Must meet qualifications to be considered.