Customer Service Rep II

Its an American multinational banking and financial services corporation.  * Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment.  * Requires knowledge of multiple products and ability to deepen or retain relationships through service.  * Performs routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported.  * May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.  * May handle escalated issues by successfully navigating the organization to resolve customer requests.  * Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. * Accountable for the successful resolution of all customer requests.  * 1+ yr of experience in call center environment * Must be flexible with schedules All your information will be kept confidential according to EEO guidelines.