Customer Service Representative

- Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. - Calls are predominantly routine but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - May require advanced knowledge of the organization, products and/or services. - Must have good communication and problem-solving skills. - May research issues or transfer to a research function. - May involve cross selling or up selling of other financial products. Education Required: - Bachelor's Degree or someone who is in the process of completing it. Background & Experience Required: - At least 1-2 years Customer Service experience - Call center is preferred All your information will be kept confidential according to EEO guidelines.