Customer Service Representative II

• Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. • Requires knowledge of multiple products and ability to deepen or retain relationships through service. • Performs routine account-­related transactions. • May handle escalated issues by successfully navigating the organization to resolve customer requests. • Accountable for the successful resolution of all customer requests. Education Required:  • High school diploma, GED, or equivalent certification  Background & Experience Required:  • 1-2 years of recent call center experience Location: West Seneca, NY Job Type: Temp-to-hire/Full-time Start Date: March 3, 2017 Pay Rate: $15.00/hr.