Due Diligence Agent

A taste of what you’ll do  As part of the Due Diligence Team within the Payments and Risk Department, the Due Diligence Agent is working in a Team whose main objective is to process verification and KYC documents for our customers.   - Evaluate, review, and approve KYC documents etc. sent in by customers (e.g., Proof of ID, Proof of Address, Bank Statements Payment Methods, 3rd Party Documents).   - With high efficiency, work through verification cases maintaining speed, quality, and consistency of work.   - Communicate with customers over e-mail regarding their verification documents.   - Escalate any suspicions and/or concerns to the AML and Fraud teams for review.   - Contribute to the team effort by meeting KPI's and SLA's   - Working closely together with the Customer Service Agents and Payments and Risk Analysts to carry out the set responsibilities.   - Any other task/responsibility which may be related and/or connected to the role of Due Diligence Agent.    Who and what we are after?    - Previous experience in Customer Support or experience with KYC/Payments and Risk required.   - Excellent communication skills in both verbal and written English   - High level of accuracy and attention to details   - Ability to work both in a Team and independently.   - Possess a positive and can-do attitude with a flexible approach.   - Interest in iGaming and eagerness to learn more.   - Display pride in supporting people with empathy and demonstrating commitment to providing an excellent service.  - Ability and willingness to work on shifts.  - Enjoy learning and sharing knowledge with others.   - Knowledge of additional languages – such as Swedish, Danish, Finnish or Spanish– is an advantage, but not a requirement.    Employee benefits    - Private health insurance – because your wellbeing matters to us  - Wellness allowance – up to €300 per year  - Fresh and healthy Breakfast Lunch prepared every day in our penthouse kitchen – you can save up to €3,000 a year  - Birthday leave – as we want you to celebrate your day  - Company and team-building events – trust us, these are legendary  - Performance bonus – up to 10% of base salary if you reach your KPIs  - Relocation package to Malta, including flight and two weeks of accommodation  - And much more – see for yourself!    Meet all the eligible criteria? Apply today and join the Immense Group team.  Please take the time to read our Candidate Privacy Policy – Immense prior to clicking ‘apply’.