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kumu

Community Operations Intern

Remote · Intern · Operations

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About the role

We’re looking for proactive and people-oriented interns to join our team. This role is at the frontlines of our community—supporting user engagement, gathering user insights, and helping identify opportunities to drive growth. What you’ll do: - Engage with users through chats, calls, and in-app interactions - Promote and facilitate user-facing activities - Understand user behavior and needs - Build relationships with users across different backgrounds - Observe and flag trends, issues, and micro-opportunities for growth - Work closely with the team to translate user insights into actionable ideas  What we’re looking for: -  Self-motivated and willing to learn in a fast-paced environment - Comfortable interacting with people from different backgrounds - Good comprehension and speaking skills - Observant, curious, and proactive in asking questions - Willing to take initiative and support team goals  Qualifications: -  Currently enrolled in college or a recent graduate - Open to any course, but experience in community work, sales, or orgs is a plus - Must have a personal smartphone and laptop - Amenable to flexible schedules, including occasional weekends or holidays  Why this role matters: This internship gives you hands-on experience working directly with users—understanding real behavior, building relationships, and contributing to how a company grows from the ground up.