IP Telephony Engineer

• IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems. • IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft’s autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels. • Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes. Responsibilities • Design, implementation, ongoing management, and troubleshooting of Cisco Unified Communications Systems, including CallManager/Unified Communications Manager 4.x through 6.x, Unity, IPCC Express and Enterprise • Management and troubleshooting Cisco Analog and Digital voice gateways and devices, including ISR’s, VG224’s, ATA-186’s as well as Cisco IP phones Required Expertise • CallManager/Unified Communications Manager 4.x through 6.x o Unity 4.x/5.x o CallManager Express/Unified Communications Manager Express o Unity Express o Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP • Ideal candidate must have a strong background in traditional IP Networking • Strong networking background o Understanding of network operations at Layer 2 and Layer 3 o Understanding of major routing protocols o Understanding of fundamental network technologies (VPNs, NAT, etc.) Desirable Expertise • Cisco IPCC/ICM Enterprise • Cisco IPCC/UCC Express • Cisco Voice Portal • Administrative experience with Windows and/or Linux/Unix operating systems • Experience with Call Recording and Workforce Management Systems (Telrex, Witness360, Nice Perform, etc.) Qualifications • Bachelors degree in relevant technical discipline or equivalent professional experience is preferred • Cisco certifications are preferred (CCVP, or equivalent) • Qualified candidate must have 2 years experience with Cisco IP Telephony infrastructure, including design, implementation and ongoing management/troubleshooting. • Must have the ability to manage multiple projects within the established scope, budget and timeline • Requires complex problem solving abilities with experience in performing root cause analysis Benefits • Competitive Base Salary • Monthly Bonus Plan • Medical Insurance, Dental Insurance and Vision Care • Life Insurance • Short Term and Long Term Disability Insurance • 401(K) Plan • Flexible Spending Accounts: Health Care, Dependent Care, Transportation • Paid Time Off This position is also open in NYC