Concierge & Guest Management Officer (Male)

BankSome Group is made up of highly talented, diverse and motivated people who are dedicated to re-defining the business of Construction, Real Estate, Insurance Brokerage, International health Insurance, Bricks & Blocks, Wood & Aluminium, Renewable Energy and Property Management. Headquartered in Lagos, Nigeria and having presence in the United Kingdom and China. The company has developed a good business relationship with a vast network of experts around the world.   - Approach all encounters with guests and employees in a friendly, service-oriented manner. - Welcome all guests as if they were arriving in your own home. -  Register guests, and modify any information required to complete the registration process. - Confirm credit and payment method at check-in. - Directs guests to daily functions within the hotel campus. - Directs guests to area events, businesses and attractions. - Log all guest requests and confirm completion. -  Review hotel inventory and house count for availability and rates. -  Balance and prepare individual paperwork for closing of shift. -  Maintain and market special guest programs. -  Run daily arrival report and mark registration cards for special requests. -  Distribute packages and mail to guests or inform them of receipt. -  Process accounts for departing guests and collect room keys. -  Confirm full payment at check out. - Must be able to convey information and ideas clearly. - Must be able to evaluate and select among alternative courses of action quickly and accurately.  - Bachelor’s Degree in social sciences, English , Business Administration required. (Estate / Hotel Management is an added advantage) - 2-3 years of experience  - Excellent communication and presentation skills - Proficient in English - Skilled in negotiation and dealing with complaints - Persistent and results-oriented - Possesses teamwork, leadership and facilitation skills in order to cut across many diverse functional disciplines and regional cultures. - Excellent problem solving and analytical skills. - Possess strong business acumen. - Pension - H.M.O - Call Allowance