Call Center - Customer Service Representative

Spherion Staffing is currently looking for 50 CSR's to handle inbound customer calls. The Ideal candidate must be an energetic customer service representatives with a desire work in a fast-paced call center environment for a leading business in the Lansing, MI area. You MUST be available to start 03/23/15! The cut of date to be considered for this position is 3/13/15. If you would like to apply please stop by our office to interview between the hours of 9am - 1pm, no appointments necessary. We are located at: Spherion Staffing: 106 East Grand River Ave. Lansing, MI 48906 Phone: 517-999-9060 Also we can schedule appointments to interview on off hours upon request. Provide superlative service and support to customers via the phone, including: - Assisting customers with various inquiries in a timely manner and with a high degree of professionalism - Researching and resolving customer issues - Inputting customer information into client systems - Managing transactions and changes to accounts - Offering solutions that optimize the customer experience and retain their business Spherion offers a competitive compensation and benefits package. Full-time, long term role $11/hour-$12.50/hour Bilingual a plus!! **Spanish & Arabic languages** Must be available Monday - Friday 7am - 7pm - Exceptional customer service skills - Strong communication and problem-solving skills - Ability to thrive in a high-energy, fast-paced call center environment - Proficient in Microsoft Outlook, Word and Excel - Capable of resolving issues expeditiously and professionally - Ability to multi-task and work well under pressure - Team player with a positive, can-do attitude - Experience or specialized knowledge preferred (not required) - High school diploma (or equivalent) required Must be available between the hours M-F 7am - 7pm - NO WEEKENDS Salary $11.00 an hour