Customer Success Manager

ABOUT THE ROLE Join a customer success team supporting small and midsize retail and e-commerce clients using AI-powered shopping tools. You will help clients get value from the product, share feedback with Product, and gradually take ownership of a growing portfolio. WHAT YOU'LL DO - Respond to client questions by email and in meetings with a helpful, solutions-oriented approach. - Guide clients in using AI chat and voice tools to support shoppers and configure their product settings in the back end. - Adapt explanations to clients with different levels of technical experience. - Share structured customer feedback and product improvement ideas with the Product team. - Support sales colleagues with product capability reviews and scoping potential upsell proposals. - Monitor account health, identify expansion opportunities, and gradually own larger projects and client relationships. WHAT WE'RE LOOKING FOR - 0 to 2 years of professional experience, including experience in a client-facing support role. - A degree in business, business information systems, industrial engineering, or a related field. - Experience with Google Workspace, Slack, and HubSpot, and familiarity with AI tools such as Claude and Gemini, including prompting. - Interest in digital products, AI, and back-end systems; experience with SaaS or technology is helpful. - Native-level or C2 German and strong written and spoken English. - A customer-focused, empathetic communicator who works proactively and in a structured way. COMPENSATION & BENEFITS Visa sponsorship is not available. LOCATION Remote within Germany, with a hybrid option in Cologne, North Rhine-Westphalia.