Implementation Manager | HVAC/Engineering Exp. Required

About Rebar Rebar is building the AI operating system for commercial HVAC, Electrical, and Plumbing. Over the past year our quoting platform has processed tens of thousands of projects across North America and we’ve doubled our revenue in the first 6 weeks of this year. Our customers include many of the top firms in the industry. Some of these companies are running billion dollar construction projects on workflows that still look like it’s 1985. Construction is 10% of GDP and still massively underserved by software. We are changing that. We recently raised a $14M Series A from leading construction tech investors and are entering our next phase of growth. We are building a set of AI native products that will define how this industry operates. We are looking for an Implementation Manager who sees onboarding as the foundation of long-term client value, not a checklist. You will design and lead implementations that turn new clients into confident, active users, translating how each firm quotes and estimates into a configuration that drives adoption and lasting impact. You will own relationships, build repeatable processes that scale with our growth, and serve as a key voice to product as we shape how AI transforms construction. What You’ll Do - Own In-Person Onboardings: run kickoff sessions, virtual demos, and hands-on trainings - Build Repeatable Processes: create playbooks, materials, metrics, and tracking - Be the Voice of the Customer: gather feedback on-site (up to 50% travel) and feed it straight to the Founders - Troubleshoot in Real Time: clear adoption blockers and keep implementations on track - Collaborate with Founders, Sales, and Engineering to surface insights, champion the client perspective, and influence the product roadmap - Help to maintain the client management section of our CRM and ticketing/messaging systems supporting inbound questions via email, live messaging, video calls, and tickets, ensuring fast, accurate, and tactical responses - Create and maintain internal and client-facing documentation, including workflows, FAQs, and best practices grounded in real construction and HVAC use cases - Help develop product demos, training materials, and short tutorials that make complex features easy to understand and adopt for technical and non-technical users What You Bring - 3+ years in a technical or operational role within the Commercial HVAC/Mechanical industry (e.g., Estimating, Project Management, or MEP Design) - HVAC industry familiarity (required) - Project-management chops: you thrive building processes from scratch and hitting deadlines - Top-notch communication: you simplify technical concepts for any audience - Willingness to travel frequently (up to 50% of each month) Bonus: - Experience creating training content (videos, docs, workshops) - Proven track record of in-person rollouts and trainings What Success Looks Like First 2 Weeks - Develop foundational knowledge of the product, platform, and core workflows - Shadow client calls and participate in on-site kickoffs to understand implementation approach - Gain familiarity with client use cases, operational processes, and success metrics First 30 Days - Independently manage day-to-day digital client communications and resolve common support questions - Confidently demo core product features and present value-driven solutions to clients First 60 Days - Lead new client onboarding engagements, owning the full implementation lifecycle from Sales handoff through on-site kickoff - Partner cross-functionally to drive client growth, engagement, and long-term adoption - Act as a trusted client resource for product best practices and implementation guidance Compensation & Benefits - Salary: based on experience - Equity: meaningful grant, aligned with your background - Benefits: medical, dental, vision - Perks: free lunches and dinners This is a full-time, remote based role, we are seeking candidates that live in the South Central US or in the Pacific timezone. Our headquarters are located in NYC’s Flatiron District—steps from Madison Square Park and Union Square.