Junior Product Support Executive Nigeria

Our client is a Payroll, Benefits, Compliance & embed finance for local and remote teams in Africa. Our client seeks emerging B2B technical customer service pros to join our pan-African Product Support team. Product Support Executives are rapid responders. You must learn software tools quickly and communicate professionally and effectively via chat, email, and phone with non-technical users, helping solve their time-sensitive software problems.  What does the job involve - Become and remain an expert in our client’s product features, functionality, and knowledge base. - Respond rapidly, decisively, and effectively to time-sensitive user inquiries and problems, communicating effectively with non-technical users across multiple channels. - Take ownership of time-sensitive user issues and follow problems through to resolution. - Create and manage support tickets, ensuring clear understanding and rapid resolution. - Deliver a responsive, action-oriented, and pleasant support experience to users. - Help test new features, and provide continuous feedback to our Product Team regarding system bugs and user experience, ensuring change and resolution. - Bachelors degree in communications, business, software, or other relevant fields - 1+ year providing B2B customer support for software products in Africa - A crisp, clear technical communicator capable of quickly and effectively communicating use cases, features, and functions of B2B IT products to non-technical users - A highly responsive, natural problem solver - Highly organized and structured; capable of leveraging IT tools to manage a high volume of priorities and conversations, ensuring none of them slip through the cracks - Decisive, confident, and collaborative: equally capable of making quick, independent decisions or engaging team members and colleagues to solve problems - Growth mindset: ready to grow yourself and take on new challenges and opportunities, try new approaches, and respond to new developments within a fast-growing startup - A love for learning and sharing new IT tools to increase individual and group productivity - Familiarity and comfort with Google Workspace for document creation & management - Familiarity and comfort with Call Management software - Experience with Hubspot or similar CRM, onboarding, and ticketing solutions Salary: 3m-3.6m NGN per annum Benefits - Competitive, incentive-based remuneration, - Purpose driven work. We are building the rails for employment payments and compliance across Africa, helping drive economic growth and development, - Career advancement through constant opportunities for learning and growth, - Working in a flexible, vibrant team environment