Founding Strategy & Operations Lead - London

BUILDING A MORE RESILIENT WORLD When things go wrong, insurance has one job: get people and businesses back on their feet. Too often, it doesn't. At ClaimSorted, we're changing that, and building a more resilient world where people and businesses have the confidence to go after bigger opportunities. We're creating the company that will define how claims are handled for the next generation. The world's largest insurers and Fortune 500 companies already trust us to handle their claims and manage their risk. And we're moving fast. We grew 10x in the past year, raised one of the largest InsurTech rounds of its kind, and are backed by Y Combinator, Atomico and Eurazeo. We ship, learn and improve every week, never settling for "how it's always been done." We're just getting started. There's never been a better time to join. The Role Handling claims at scale requires simultaneous operational and product expertise. As our Founding Strategy & Operations Lead, you'll build the operational framework that lets ClaimSorted scale, and make sure every Partner we bring on is properly embedded and well served as we grow. You'll own the operational journey that takes a new Partner from signed contract to live claims, coordinate the people across the company to make that happen, and work with our Product team to ensure our technology works from day one. As part of this role you will: - Build a clear, structured onboarding process that takes Partners from Sales through set-up and into Account Management, accounting for differences by region, line of business and program. - Own operational coordination during onboarding, so everyone involved knows who is responsible for what. - Simplify how Partners' systems integrate with ours, and lead the set-up and implementation of our technology-enabled capabilities, such as FNOL, policy analysis and system automations. - Take what you learn from Partners back to the Product team, so every onboarding is faster than the last. We love working together in the office, so this is a full-time, office-based role in our London office. We're a high-intensity team and often put in significant time and effort, because we believe great outcomes come from doing the work well. QUALIFICATIONS - 5+ years in operations, implementation or consulting at a high-growth startup, tech firm or consultancy - Demonstrated experience working directly with external Partners or clients, in a role where you owned the relationship - A track record of implementing systems and processes across multiple regions - Experience leading system integrations or technology rollouts for external clients - The ability to lead without authority, coordinating peers across Sales, Claims, Product and Account Management to get things done - Expertise turning chaos into process, and ensuring those processes survive as the team grows - Strong written and spoken communication with Partners and with internal teams - Insurance or claims experience is a plus, but not required OUR VALUES - Move Fast – Act decisively, iterate quickly, optimise for momentum. - Always Overdeliver – We exceed expectations in everything we do. - Think Customer-First, Always – The customer experience drives every decision. - Challenge the Status Quo – We innovate relentlessly and never settle for 'good enough.' - Say It How It Is – Transparency and direct communication build trust. COMPENSATION & BENEFITS - Generous, transparent equity participation - 28 days annual leave plus bank holidays - 30 days of remote work annually - Private medical insurance - Pension contributions - Company offsites - Accelerated promotion track in a high-growth environment