Platform Support Engineer

We are seeking a Platform Support Engineer to join Aryza Lending and help maintain the stability, reliability, and performance of our Windows-based infrastructure estate, including our virtualised server environments on a 6-month fixed term contract. This is a hands-on infrastructure support role, focused on troubleshooting platform issues and supporting incident and problem management across our credit suite. This role suits someone with solid Windows Server administration experience, strong hands-on knowledge of VMware and Hyper-V, and confidence using PowerShell to diagnose and resolve infrastructure issues. - Provide day-to-day support and troubleshooting for Windows Server infrastructure across non-production and production environments. - Administer and maintain our virtualised server environments, with hands-on responsibility for VMware and Hyper-V hosts, clusters, and virtual machines. - Diagnose and resolve infrastructure-related incidents, carrying out root cause analysis to prevent recurrence. - Write and maintain PowerShell scripts to automate routine tasks, monitoring checks, and troubleshooting activities. - Monitor platform health and performance, escalating and coordinating the resolution of issues in line with SLAs. - Support patching, upgrades, and maintenance of Windows Server infrastructure, minimising disruption to service. - Contribute to incident and problem management processes, including root cause analysis and post-incident reviews. - Maintain accurate documentation, runbooks, and standard operating procedures for infrastructure support activities. - Work collaboratively with engineering, support, and third-party providers to resolve infrastructure issues and improve platform reliability. What we’re looking for: - Working knowledge of Windows Server infrastructure administration and support. - Hands-on VMware and Hyper-V experience is a must. - Good experience troubleshooting infrastructure-related issues in a production environment. - Good working knowledge of PowerShell for scripting, automation, and troubleshooting. - Understanding of core infrastructure components, including networking, storage, Active Directory, and DNS/DHCP. - Experience supporting incident and problem management processes. - Strong analytical and problem-solving skills, with the ability to stay calm and methodical under pressure during incidents. - Good communication skills, with the ability to explain technical issues clearly to non-technical stakeholders. - A proactive, ownership-driven approach to platform stability and reliability.Nice-to-have: - Experience within financial services, fintech, or another regulated industry. - Familiarity with cloud platforms such as Microsoft Azure. - Exposure to monitoring and alerting tools (e.g. SCOM, Azure Monitor, Nagios). - ITIL awareness, or experience working within a formal incident/change management framework. - Competitive salary and benefits package. - Opportunities for professional development and career progression. - A collaborative, inclusive, and innovative workplace culture. - Access to the latest tools and technologies to support your work.