Sales Onboarding Specialist

Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act. Lighthouse Values: Our guiding light We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment - Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail - Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward - Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀 Job Details - 💼 Revenue | Revenue Enablement - 📍 Denver, CO - 🕜 Full Time/ Hybrid - 💰 Compensation - Salary Range: $60,000-$73,000 - Performance Bonus: 15% What you will do You’ll own sales onboarding at Lighthouse from start to finish. You’ll be the person who turns a new sales hire into a confident, certified, ramped seller: running the Denver onboarding week in person, keeping our global onboarding journey current, and coaching every new AMER hire through their first months. This is a multi-year role built around running onboarding roughly 10 times a year, and getting better at it each time. What makes this different: you won’t do it alone. AI is built into how we work. You’ll use AI to create content, automate logistics, run role-play practice and analyze call data, so you can spend your time on what matters most: facilitating, coaching and helping new reps win. Where you will have impact Deliver an onboarding experience reps remember. Run the Denver onboarding week in person. Lead sessions, bring in SMEs and managers, and keep the room engaged. Onboarding delivery and coordination will take about 60% of your time, and most of the week during onboarding weeks. Own the global onboarding journey. Keep the onboarding program current across Denver, Barcelona and Bangkok, working with our regional enablement partners so every hub runs the same core program. Own the logistics behind it: the new hire roster, scheduling, calendars, Slack groups, tool access requests and coordination with TA and IT. Update content as the business changes. When products, plans or the sales process change, use AI to turn source material, such as product feature passports, into sessions, e-learnings and knowledge checks. Run certifications. Run the first-call, cold call, platform discovery and platform demo certifications with managers, using AI role-play bots and knowledge checks. Coach new hires to full ramp. Follow each AMER new hire from Week 2 to around month 3 (about 25% of your time). Run call reviews and certification role plays using AI call analysis, report progress to sales managers, and flag reps who are falling behind early. Administer our LMS. Build and assign learning programs in Allego, keep manager groups accurate, manage joiners and leavers, and run completion reports (about 15% of your time). Build AI assets and improve with data. Maintain and extend the AI assets behind onboarding, including role-play bots and scorecards, Claude skills for scheduling and reporting, and prompt libraries for managers coaching new hires. Collect feedback after every cohort, analyze it with AI together with call data and certification scores, and propose changes backed by data. About our team You’ll join our global Revenue Enablement team within the Revenue organization, working closely with AMER sales managers, SDR leadership, regional enablement leads in Barcelona and Bangkok, TA and Sales Ops. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share. What's in it for you? - Impactful work: Shape products relied on by 85,000+ users worldwide. - Competitive compensation: Proactively maintained to value your work. - Flexible working environment: Work from home or at one of our global offices. - Flexible time off: Autonomy to manage your work-life balance. - 401k matching: Up to 4%. - Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA. - Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both. - Employee Assistance Program: 100% confidential and free. - Employer paid Short Term Disability + $50,000 Life Insurance - Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan. - Wellbeing support: Subsidized up to 80% ClassPass subscription. - Referral bonus: Earn rewards for bringing in new talent. Who you are - 2-4 years in a customer-facing B2B role. SDR or BDR experience is strongly preferred, because it gives you credibility with the reps you’ll train. Enablement experience is not required. - A confident presenter and facilitator who can run a (virtual) room: presenting, leading role plays and handling questions with energy. - Evidence of coaching or mentoring peers, such as training new SDRs, leading team practice sessions or acting as a buddy for new hires. You’re welcoming, positive, proactive and enjoy helping others grow. - AI-first. You use AI tools every day and have built at least one thing with them, such as a custom GPT or Claude project, a prompt library, an automation or a bot. - Very organized. You can keep many moving parts on track for several cohorts at once. - SaaS background preferred; hospitality or hotel experience is a plus. Familiarity with the Kirkpatrick evaluation model or an LMS such as Allego is a plus. - Based within easy commuting distance of our Denver office, and able to be in the office at least 3 days a week and every day of each onboarding week. Occasional travel for sales kickoffs. Diversity, equity, inclusion, and belonging Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you! Learn more about our careers and recruitment process | Our company and leadership team | Beware of recruitment scams