ROI Clerk (Release of Information)

Welcome! We’re excited you’re exploring opportunities with us. Below you’ll find details about the role, the impact you can make, and what we’re looking for in an ideal candidate. We’re passionate about building a team that shares our values and brings diverse perspectives to help us grow and succeed together. Join Our Team at Ternium – A Leading Advocate in Healthcare Revenue Cycle Solutions! Are you ready to make a real impact on the healthcare industry? Ternium RCM is seeking a ROI Clerk to help us empower hospitals and health systems across the country. If you're detail-oriented, organized, and passionate about supporting healthcare operations, this is your opportunity to join a growing, innovative team. Who We Are At Ternium RCM, we specialize in resolving complex healthcare insurance claim denials and delays. Our mission is to empower hospitals and health systems by optimizing their revenue cycle, allowing them to focus on what matters most—patient care. With a dedicated team of professionals, we consistently deliver outstanding results, increasing net patient revenue, improving cash flow, and reducing operational costs while enhancing the patient experience. What You’ll Do As an ROI Clerk (Release of Information) at Ternium RCM, you’ll play an important role in supporting our legal team by obtaining and organizing medical records needed to pursue healthcare insurance claim denials and disputes. This position requires strong attention to detail, organizational skills, and a commitment to handling confidential information accurately and securely. Key Responsibilities - Request, retrieve, and obtain medical records from hospitals, healthcare providers, and other designated sources to support attorney case preparation. - Review requests and documentation to ensure the appropriate medical records are obtained for each case. - Follow up with healthcare facilities and medical records departments regarding outstanding requests. - Track and document record requests, receipt dates, and outstanding items to ensure timely completion. - Organize, label, and maintain electronic medical records and supporting documentation for attorney review. - Verify records for completeness and accuracy, identifying missing or incomplete documentation and requesting additional information as needed. - Maintain the confidentiality and security of protected health information (PHI) in accordance with HIPAA and applicable privacy requirements. What You Bring to the Table - High school diploma or equivalent required. - Previous experience in medical records, release of information (ROI), healthcare administration, medical billing, or a related field preferred. - Strong attention to detail and the ability to maintain accurate records and documentation. - Excellent organizational and time management skills, with the ability to manage multiple requests and deadlines. - Strong written and verbal communication skills, including the ability to follow up professionally with healthcare providers. - Basic computer skills and proficiency with Microsoft Office and electronic document management systems. - Ability to handle confidential information responsibly and work independently in a remote environment. Why Join Us? - Flexible Work Style: Work from anywhere within the United States while making a tangible difference in healthcare. - Competitive Pay: $15.00 per hour, commensurate with experience. - Robust Benefits Package: 401(k) with corporate match and comprehensive health, dental, and vision insurance. - Work-Life Balance: Flexible schedule and paid time off. - Career Growth: Access to professional development, mentorship, and advancement opportunities within a growing company. - Additional Perks: Life insurance and performance-based bonuses. Ready to Make a Difference? If you're detail-oriented, enjoy working with documentation, and want to contribute to a purpose-driven healthcare organization, we want to hear from you! A Culture of Inclusion & Opportunity Ternium RCM is an equal opportunity employer committed to fostering a diverse, inclusive, supportive, and harassment-free work environment. We do not discriminate based on age, race, disability, religion, gender, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. Thank you for considering a career with us! We encourage you to apply even if you don’t meet every requirement — we value passion, potential, and a willingness to learn. We look forward to reviewing your application and hopefully welcoming you to our team.