IT Support Specialist

About Paragon Behavioral Health Connections Paragon Behavioral Health Connections is a comprehensive behavioral health organization on a mission to positively impact individuals and families through compassionate, and client-centered care. Our mission is to deliver personalized care that uplifts our clients and builds supportive connections in communities. Through community based or in-home services, and digital solutions as needed, we meet clients where they are, both physically and emotionally, to provide the right support at the right time. Serving communities across Colorado, we deliver equitable and creative “one-stop” behavioral health services, providing in-home mental health and substance use treatment, crisis stabilization, early childhood support, intensive outpatient programs, assertive community treatment, medication management, wrap around support and more. We believe care should meet people where they are, both physically and emotionally. Our approach is rooted in understanding, respect, innovation, and community collaboration. Our vision is to empower individuals and families with complex needs, helping them overcome challenges, build essential skills, and access the resources necessary to achieve long-term well-being. We offer a wide range of services, including step-down care from inpatient hospitalization for youth and adults, comprehensive support for children and families, and specialized treatment for adults facing depression, trauma, substance use, and other mental health needs. Our programming includes intensive care management supports for families and adults, Crisis Stabilization programming, Assertive Community Treatment (ACT) for individuals diagnosed with serious mental illness, Child First for young children and caregivers, integrated co-occurring Intensive Outpatient treatment, individual and family therapy, medication management (including MAT), peer support, supported employment/housing, and holistic recovery services for mental health and substance use disorders. Why Work With Paragon ● Statewide Reach - Deliver care where it’s needed most. We’re not region-limited—serve communities across Colorado, including rural and frontier areas with limited access to care. ● Flexibility & Work–Life Balance - Own your schedule. Partner with families to set visit times that work for them (and you), so you can enjoy Colorado’s trails, slopes, and sunshine during off-peak hours. ● Clinical Leadership & Support - Clinicians lead here. Our executive team includes licensed providers who shape business decisions with a care-first lens. We provide licensure supervision and regular consultation to support your growth as a clinician. ● Comprehensive, Company-Paid Benefits - We cover health, dental, vision, short- and long-term disability, and life insurance—company-paid—so there are no premium deductions from your paycheck. Keep your full salary and your peace of mind. ● Career Growth Opportunities - Grow with us. Explore new modalities and specializations and advance into leadership as we expand statewide. Position summary The IT Support Specialist is Paragon's hands-on technology generalist. You are the first stop for staff who need help, the person who sets up (and retires) every device and account, and the first responder when something looks like a security problem. You will work across Google Workspace, Windows and Chromebook devices, mobile phones, VoIP, and office networks at multiple sites, with the CTO as your escalation point. The role is remote-first, with 1–2 days a week in our Lakewood office to handle laptops and phones as staff join and leave. This is a great fit for someone with a couple of years of help-desk experience who wants broader ownership than a Tier 1 queue. What you will do Help desk and end-user support ● Own the support ticket queue: triage, resolve, escalate, and close tickets with clear documentation. ● Troubleshoot hardware, software, printing, email, and connectivity issues for staff in person and remotely. ● Guide staff through password resets, 2-Step Verification and passkey setup, and login problems. ● Write short how-to guides and FAQs so common issues stop generating tickets. Accounts, identity, and access ● Create, modify, suspend, and offboard accounts in Google Workspace (our primary platform) and Microsoft 365. ● Run onboarding and offboarding checklists: licenses, groups, shared drives, email forwarding, device return. ● Audit for inactive accounts and remove access promptly when staff leave. ● Help roll out and support passkeys and multi-factor authentication (MFA) across the organization. Devices and hardware ● Image, configure, deploy, and retire Windows laptops (BitLocker, Google Credential Provider for Windows) and Chromebooks (enterprise enrollment). ● Manage mobile devices through Apple Business Manager and T-Mobile, including line activations, suspensions, and cancellations. ● Set up and support printers, monitors, docking stations, and conference-room equipment. ● Maintain the hardware asset inventory and run periodic audits. ● Securely decommission equipment, including drive wiping or destruction, with documentation. Security and incident response ● Serve as first responder on phishing reports and suspicious logins: contain the account, reset credentials, block senders, and pull audit logs. ● Gather and preserve evidence for the Security Officer during incidents. ● Run routine security reports (login activity, admin changes, external sharing) and flag anomalies. ● Support HIPAA compliance: track vendor Business Associate Agreements (BAAs) and assist with annual risk analysis evidence. Network, internet, and phones ● Coordinate internet installs and moves for new or relocated offices with Comcast/Xfinity, Starlink, and T-Mobile. ● Perform basic on-site network troubleshooting (Wi-Fi, switches, Ubiquiti UniFi). ● Support our VoIP and fax platforms (Dialpad, Faxage): user setup, call routing, device issues. Software and vendors ● Vet requests for new software or browser extensions for security, legitimacy, and HIPAA fit before approval. ● Track software licenses and renewals; keep the systems inventory current. ● Act as the day-to-day contact for IT vendors and carriers. Qualifications Required ● 2+ years in an IT support, help desk, or desktop support role. ● Hands-on experience administering Google Workspace (Admin console, user and device management); familiarity with Microsoft 365. ● Comfortable supporting Windows and ChromeOS; basic macOS and iOS. ● Working knowledge of networking fundamentals (Wi-Fi, DNS, DHCP, VPN) and VoIP phone systems. ● Understanding of security basics: phishing, MFA/passkeys, least privilege, device encryption. ● Familiarity with HIPAA and the handling of protected health information (PHI), or the ability to complete training within 90 days of hire. ● Strong written and verbal communication — you can explain technical steps to clinical staff who are not technical. ● Organized and self-directed; you keep tickets, inventories, and documentation current without being asked. ● Valid Colorado driver's license and reliable transportation for office days and occasional site visits (mileage reimbursed). ● Ability to lift and move equipment up to about 40 lbs. ● High school diploma or equivalent required; associate or bachelor's degree in a technology field, or equivalent experience, preferred. Preferred ● Google Professional Workspace Administrator, CompTIA A+, Network+, Security+, or similar certification. ● Experience with Ubiquiti UniFi, Apple Business Manager, Dialpad, or an IT ticketing system. ● Scripting or automation basics (Google Apps Script, PowerShell). ● Prior work in behavioral health, healthcare, or another HIPAA-regulated environment. ● Experience supporting a multi-site or nonprofit organization. Job Details ● Status: Full-time-Exempt ● Reports to: Chief Technology Officer ● Schedule: Monday–Friday, business hours; occasional after-hours work for maintenance windows or incidents ● Location: Remote-first (Denver metro area). In the Lakewood office 1–2 days per week to prepare, wipe, and ship laptops and mobile devices; travel to other Paragon sites (up to a couple hours away) a handful of times per year ● Salary range: $75,000-$83,000 yearly Benefits ● 401(k) retirement plan ● Health, Dental and Vision insurance ● DTO, Paid Holidays and Sick Leave ● Colorado FAMLI paid family and medical leave ● Mileage reimbursement for site visits ● Mission-driven work with a team that values the people behind the technology Diversity & Inclusion Paragon Behavioral Health Connections is committed to fostering a diverse, equitable, and inclusive workplace. We strongly encourage candidates of all backgrounds, identities, experiences, and lived expertise to apply. We believe our differences strengthen our ability to serve the communities that depend on us and help us achieve our mission of delivering compassionate, person-centered care throughout Colorado.