Call Center Manager - Cleveland Area

Lead a high-performing call center team that turns customer conversations into qualified appointments and measurable business growth.   Window Nation is seeking a Call Center Manager to lead our Highland Hills, OH (Cleveland area) contact center. This hands-on leadership role oversees appointment generation, conversion performance, customer experience, and team development across inbound and outbound operations. You’ll develop high-performing agents and implement initiatives that drive growth and operational excellence.   Success in this role means increasing appointment conversion, building a high-performing team, delivering an exceptional customer experience.