ORDER MANAGEMENT & SHIPPING EXPERIENCE SR MANAGER

About Trafilea Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands. With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands. We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint. Why Trafilea We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast. 🚀 We build and scale our own brands. 🦾 We invest in AI and automation like few others in eCom. 📈 We test fast, grow fast, and help you do the same. 🤝 Be part of a dynamic, diverse, and talented global team. 🌍 100% Remote, USD competitive salary, paid time off, and more. Job Responsibilities You won’t manage processes — you’ll build and optimize them at scale. - Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxing - Eliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies - Drive delivery performance globally, optimizing speed, cost, and customer satisfaction - Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase - Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems - Design packaging & subscription experiences that elevate brand perception and retention - Build and lead a high-performance team with full ownership of results