Senior Technical Support Engineer - Overnight Shift (PST)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer – Overnight Shift (PST) based in the United States. Take on a key technical leadership role supporting innovative AI-powered healthcare technology used by radiology teams and healthcare organizations. As a senior escalation point, you will resolve complex enterprise support challenges across clinical software, integrations, and customer IT environments. You will take ownership of critical incidents, guide customers through high-impact technical issues, and collaborate closely with Engineering, Product, and Implementation teams. Beyond resolving problems, you will help strengthen support operations through better processes, automation, documentation, and mentoring. This is an opportunity to make a meaningful contribution to technology that supports physicians and improves patient care. The position is fully remote and follows a Wednesday-to-Saturday overnight schedule aligned with Pacific Time.