Senior Manager, Customer Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Experience based in the United States. We are seeking an experienced Senior Manager, Customer Experience to lead and scale a customer support organization within a fast-growing fintech environment. In this strategic leadership role, you will define the vision, build the operational framework, and oversee the delivery of exceptional customer experiences across multiple products and partner platforms. You will lead a growing team, develop scalable support processes, and leverage AI and automation to improve service quality and operational efficiency. Working closely with Product, Engineering, Risk, and Compliance teams, you will transform customer insights into meaningful product and process improvements. You will also own key performance indicators, manage strategic partnerships, and report directly to executive leadership. This is an exciting opportunity to shape a high-impact customer experience function while supporting the growth and success of millions of small businesses.