Collections Analyst

About the Team Come join DoorDash’s Collections team! Be part of a dynamic, supportive team where you’ll tackle exciting challenges, grow your skills, and make an impact at a leading global delivery company. About the Role We are looking for a goal-oriented Collections Analyst to manage a high volume of international customer accounts. This role is responsible for collecting outstanding balances, resolving payment issues, and preparing accurate cash collection forecasts while meeting strict performance targets. The ideal candidate has experience collecting from international accounts in English, a basic understanding of accounting, and the ability to prioritize effectively under pressure. Key Responsibilities: - Manage a large portfolio of international customers and follow up on past-due invoices through email and phone. - Communicate professionally in English to resolve payment delays, negotiate payment commitments, and maintain strong customer relationships. - Review account statements, reconcile balances, and investigate payment discrepancies, unapplied payments, and billing disputes. - Prepare and update cash collection forecasts based on customer commitments, payment history, and account risks. - Meet established KPIs for collections, past-due reduction, follow-up activity, and forecast accuracy. - Maintain accurate records of collection efforts, payment commitments, and account status. - Partner with Billing, Accounting, Sales, and other internal teams to resolve issues affecting payment. - Identify and escalate accounts at risk, broken payment commitments, and unresolved disputes. Required Qualifications: - Previous experience in collections for international accounts - Strong written and spoken English, with experience conducting collection conversations and correspondence in English. - Experience managing a high volume of customer accounts. - Basic knowledge of accounting principles and accounts receivable, including invoices, credit memos, payment application, taxes and account reconciliation. - Experience preparing cash collection forecasts and tracking payment commitments. - Proficiency in Excel or Google Sheets. - Strong organizational, analytical, negotiation, and problem-solving skills. - A results-driven mindset and demonstrated ability to meet strict KPIs. - Ability to work effectively under pressure while maintaining accuracy and professional customer service. Preferred Qualifications: - Experience in B2B collections. - Experience in payment processing portals - Familiarity with NetSuite, HighRadius, or similar accounting and collections systems. - Experience with IA - Experience working with cross-functional teams across multiple countries. You’re excited about this opportunity because you will… - Manage a large portfolio of international customers and directly contribute to DoorDash’s cash collection goals. - Use your analytical and negotiation skills to resolve payment issues and reduce past-due balances. - Prepare cash collection forecasts and identify risks that inform business decisions. - Collaborate with teams across countries to improve the customer payment experience. - Take ownership of challenging accounts in a fast-paced, results-driven environment. - Make a measurable impact by meeting collection targets and identifying opportunities to improve processes. About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection. We use Covey as part of our hiring and/or promotional process for jobs in certain locations. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144 To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .